Lessons Learned as an Executive Director
I wanted to share some of my lessons learned serving for the last three years as the Executive Director of SCAN (Social Community Activities Network). As a result of this experience, I have become a better consultant and very humbled. Here are my lessons learned and my belief about what leaders need to do either directly or through their team members.
- Need leadership skills and the ability to make the hard decisions
- Be passionate about what you are doing
- Be a good listener
- Stay up on developments in your field of interest
- Ability to work with a diverse Board
- Create a strategic plan and work it
- Value and grow the agency's staff and volunteers
- Deliver great customer service
- Manage from a database / system with a good Rolodex and the ability to provide outcome measurements
- Embrace technology
- Be able to fundraise (cash, goods, services and professional volunteers) so the agency is fiscally sound
- Be able to close the deal and deliver
- Build collaborations (do not duplicate services, let your partners shine)
- Know the rules of the game
- Be respectful of all at all times - say thank you and be sincere
- Have a succession plan
- Put your needs out into the universe and they will come back to you
I am available to do training, technical assistance and workshops both locally and nationwide.
The National Association of Nutrition and Aging Services Programs (NANASP) is having its 2016 Annual Training Conference, June 1-3, 2016, at the Mirage Las Vegas, NV. Click here for more information.